Order Processing Time
All orders are processed within 1-3 business days. This is the time it takes for an item to be packaged and delivered to the postal service. See below for the additional delivery times once your order has been processed.
In the event that these standards cannot be met for your order, an email stating the updated processing time will be sent immediately to the email you provide at checkout. You will also have an opportunity to cancel your order at this time if the new order fulfillment timeline does not meet your needs or expectations.
Shipping RAtes & Delivery Estimates
Exact shipping charges for your order will be calculated and displayed at checkout. We use real-time shipping calculation provided by USPS at the time of checkout. This means that shipping costs are calculated for your unique order based on the weight of your items and the shipping address you provide. The chart below defines the shipping options you will have at checkout. Please note that, based on weight, some items/orders may not be eligible for USPS First Class Mail service.
International Shipping, Customs, Duties, & Taxes
Cost and estimated delivery time will be given at checkout for all international orders. However, please keep in mind that this delivery time may not account for possible delays in customs, etc. Additionally, Things Unseen is not responsible for any extra customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Orders Requiring Multiple Shipments
We want your items to arrive in perfect condition! Due to the broadly varied nature of the size and care requirements for our products, your order may be shipped in multiple packages. For example, if you order a journal and a fine art print, these may be shipped separately to ensure your fine art print is protected and packaged propery. You will NOT be charged any additional shipping fees if we decide to ship your order in multiple packages.
Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email that includes your tracking number as soon as we have purchased a shipping label for your order. This email indicates that your package is on its way to the mail carrier! Tracking updates will become available once the package has been scanned by the carrier.
Damages During Shipping
Things Unseen is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier AND our support team directly to file a claim with the postal service. Please take photos of the damaged packaging and products and save all packaging material and damaged goods before filing a claim.
Shipping & Delivery
Shipping & Delivery
Canceling An Order
You may submit a request to cancel your order (custom orders and special orders not included) at any time. However, in light of our efforts to process and ship your order promptly, Things Unseen is NOT obligated to agree to the cancelation of any order.
If we can meet your request to cancel your order, the full amount of your order will be refunded. If your items have already shipped and we cannot meet your request, you may return the items within 30 days of purchase for a refund of the full amount less the initial shipping fees. (Note that return shipping fees are also the responsibility of the customer.)
Return & Exchange Policy
You may return undamaged items within 30 days of purchase for an exchange or a refund of the full price of the items less the initial shipping fees. Items must be returned unused and in the original condition and packaging. Custom orders and special orders are NOT eligible for return or exchange.
If you wish to make a return/exchange, please notify Things Unseen so that we will be expecting your items in the mail. Returned/exchanged items must be postmarked within 30 days of purchase, and customers are responsible for all return and exchange shipping fees. We will notify you once we have received your item(s) and either credited your account or shipped your exchange item(s). Please see below for refund processing time or for returns on items that were damaged or defective upon receipt.
Refund Processing Time
It may take awhile for funds for returned items to become available in your account. Once you receive an email from Things Unseen notifying you of a successful return and credit to your account, please allow up to 7 additional days for those funds to process and become available to you. If you do not receive the funds within those 7 days, please contact Things Unseen immediately.
Damaged Or Defective Items
In the rare event that you receive item(s) from Things Unseen that were unknowingly damaged or defective PRIOR to shipping, please email Things Unseen with a description and picture of the damage as well as your request for either a refund or replacement of the item. Things Unseen will be in touch with you to resolve the issues promptly! We apologize for any inconvenience and thank you for the opportunity to make things right! (Please see the Shipping & Delivery section above for instructions if your item(s) appear to have been damaged during shipping.)
Cancelations & Returns
Personal Information Collection, Use, & Sharing
We only have access to/collect personal information that you voluntarily give us via product order form, email or other direct contact from you. For example, when you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address.
We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g., to ship an order. We will never sell or rent this personal information to anyone.
Personal Information Storage & Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All of your payment information is also private, protected, and secure. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
In the occasional event that we use or store your personal information offline, only employees who need the information to perform a specific job (e.g, shipping or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment.
Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site.
Providing a great experience for our visitors and customers.
Monitoring and analyzing the performance, operation and effectiveness of Wix's platform.
Ensuring the platform is secure and safe to use.
Usage of a cookie is in no way linked to any personally identifiable information on our site.
Accessing & Controlling Your Information
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us by email at or by phone at 785-320-0629.
You may also contact us using the information above in order to opt out of receiving any future contacts from us or to request that we stop processing your data altogether.
Failure To Uphold This Policy
Terms and Conditions, Effective Date: January 30, 2021
This website is owned and operated by Kelsey Vine, DBA Things Unseen. These terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors artwork and other content that can be viewed on our website or purchased in our store. By accessing or using the website or our services, you approve that you have read, understood, and agree to be bound by the following terms and conditions.
Anyone is welcome to view the content of . However, in order to purchase our products through our online store, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.
Commercial Terms Of Agreement
The prices we charge for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments/check-out page.
We also reserve the right to, without prior notice, change/modify products, services or features we provide; stop providing certain products, services or features; or create limits for the products, services, and features. We may permanently or temporarily terminate or suspend access to the products, services, and features without notice and liability for any reason, or for no reason.
Copyrights & Intellectual Property
The website, , and all materials therein or transferred thereby, including, but not limited to, artwork, images, text, graphics, logos, copyrights, photographs, audio, videos, and all Intellectual Property Rights related thereto, are the exclusive property of Kelsey Vine unless otherwise stated. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to download, sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.
You agree to indemnify and hold Kelsey Vine harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services or products offered on the website.
Limitation Of Liability
To the maximum extent permitted by applicable law, in no event shall Kelsey Vine, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the services of .
To the maximum extent permitted by applicable law, Kelsey Vine assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.
Right To Change & Modify Terms
We reserve the right to modify these Terms from time to time at our sole discretion. Therefore, you should review this page periodically. When we change the Terms in a material manner, we will notify you here that material changes have been made to the Terms. Your continued use of or our services after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.
These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of Kansas, USA, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in McPherson, KS. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.
Customer Support & Contact Information
For customer support pertaining to any aspect of the use of or the services and products provided therein, or for questions or concerns pertaining to these Terms & Conditions, please contact us by email at or by phone at (785) 320-0629.